Sales Conditions

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

· Custom or personalised orders

Returns and exchange details

I check that all pieces are sent in perfect condition and well packaged. However if you have a problem please send me the details and I will do my best to ensure you are happy with your purchase.

In the unlikely event that there is a problem with your order, please contact me within 30 days from the date of payment.

Returned items must be sent back immediately after a refund/exchange has been agreed. On receipt of the returned item I will refund your payment, minus any shipping charges (shipping charges are non refundable). Merchandise will be accepted in its original condition for a full refund/exchange. Merchandise that has been worn, used, altered or damaged will not be accepted.

Items produced specifically on request and custom-sized rings are non refundable and cannot be exchanged.

PLEASE NOTE:  All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos. Also, for items with photos of people wearing the jewelry…what you receive is NOT what has been worn in the photo!

Delivery policies

I can ship internationally via airmail and delivery time varies depending on location. Estimated delivery times: Spain: 1-3 business days, Europe: 5-10 business days, USA and other countries: 2 -3 weeks (this depends on customs in some cases)

Shipping will be done through Registered mail but I do not insure any packages or apply for express or signed for service. If you want your package insured, or express shipment, please tell me and I will calculate the fee.

Combined shipping is offered for multiple items.

Once the item is shipped I cannot accept responsibility for the post service. The Tracking code for your purchase is available upon request. If you purchase goods from abroad, Customs Duty and/or Import VAT may be due. It is the responsibility of the buyer to pay those fees.

Payments

We keep your payment information secure.

Payment must be made in full and have cleared before the item is shipped. All items must be paid within 3 working days or the sale will be cancelled.

Additional policies

I also do wholesale, if you are a shop owner and are interested in purchasing for your shop please refer to the dedicated area on the web to obtain more information on pricing.

If you need to know your ring size, check out this website!

http://www.wikihow.com/Find-Your-Ring-Size

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